This Refund & Cancellation Policy describes how cancellations, refunds, and billing disputes are handled for subscriptions to the Wymzy Suite operated by Wymzy Industries LLC ("Wymzy," "we," "us," or "our"). This policy applies to all product modules accessed through app.wymzy.ai.
This policy is part of our Terms of Service. Where this policy and the Terms of Service overlap, the more specific language in this policy governs for refund and cancellation matters.
1. How Your Wymzy Application Is Billed
Your Wymzy application is billed as a recurring monthly subscription at the rate we agreed with you when we set up your account, shown on the "Your Plan" page inside your Wymzy account. All subscriptions are billed monthly in advance through Stripe.
Some applications include optional add-ons (for example, the Juniper assistant or a website add-on). Those are billed alongside your subscription and are subject to the refund terms in this policy.
2. Cancelling a Subscription
You can cancel at any time by contacting us at info@wymzy.ai.
When you cancel:
- You retain access to your application through the end of the current billing period you have already paid for.
- You will not be charged again after cancellation.
- Content you created inside the application remains available for export or re-activation for 30 days, after which it may be permanently deleted in accordance with our Privacy Policy.
3. Refunds for Subscription Charges
Because you retain full access to each module through the end of a billing period you have paid for, we do not issue refunds for partial billing periods and we do not issue prorated refunds for cancellations mid-period.
We may issue a refund, in full or in part, at our discretion in the following situations:
- Duplicate charges — if you were charged more than once for the same billing period due to a system error, we will refund the duplicate charge in full.
- Billing errors — if you were charged the wrong amount because of a pricing bug or a mistake on our side, we will refund the difference.
- Unauthorized charges — if a charge was placed on your payment method without your authorization, notify us immediately and we will investigate and refund if appropriate.
- Service failure — if a product module was unavailable for an extended period due to a confirmed outage on our side and you were unable to use the service you paid for, we may issue a partial credit or refund at our discretion.
4. Refunds for One-Time Purchases
Some modules offer one-time purchases such as add-on storage packs, usage credits, or feature unlocks. One-time purchases are generally final and non-refundable once the purchase is completed, except in the case of duplicate charges, billing errors, or unauthorized charges as described in Section 3.
If a one-time purchase was never delivered or was technically unusable due to a confirmed defect on our side, contact us and we will work with you on a resolution.
5. Customer Payments through Junebug & Mudpuppy (Stripe Connect)
Junebug and Mudpuppy use Stripe Connect (Express) so that payments from your customers flow directly through your own connected Stripe account. When one of your customers pays you through Junebug or Mudpuppy:
- Refunds to your customers for goods or services you provide are handled by you through your connected Stripe account.
- Wymzy is not party to the commercial transaction between you and your customer. Our responsibility is limited to your Wymzy subscription itself.
- Any refund of your Wymzy subscription fee (the amount you pay us) is governed by Section 3 of this policy.
6. Website Design & Development Projects
Custom website projects are billed separately from app subscriptions, under the proposal or project agreement we provide before work begins (your "Project Agreement"). They are handled as follows:
- Your deposit reserves your build slot and is applied to your project. If you cancel after we have begun, you pay for the work completed up to that point and your deposit is applied to that amount. If the completed work is less than your deposit, we refund the difference; if it is more, the balance is due.
- Final payment is due when the site is delivered and ready to go live.
- Ongoing hosting and maintenance for a live site is a monthly subscription and follows the subscription refund rules in Sections 2 and 3 above — no prorated refunds for a partial month. When you cancel hosting, your live site is taken offline and, on request, its code is transferred to you.
7. How to Request a Refund
If you believe you qualify for a refund under this policy, email us at info@wymzy.ai with the following information:
- The email address on your Wymzy account
- The date and amount of the charge you are disputing
- The reason you are requesting a refund (for example, duplicate charge, billing error, service outage)
We aim to review and respond to all refund requests within 5 business days. Approved refunds are returned to your original payment method through Stripe, which typically clears within 5 to 10 business days depending on your bank or card issuer.
8. Chargebacks
Before filing a chargeback with your bank or card issuer, please contact us first at info@wymzy.ai. Most billing questions can be resolved directly with us far faster than through a chargeback process.
We reserve the right to suspend or terminate the account of any user who files a chargeback for charges that were valid under this policy, including chargebacks filed after you continued to use the service in the period being disputed.
9. Price Changes
We reserve the right to change pricing for any product module with at least 30 days' advance notice, as described in our Terms of Service. If a price increase takes effect and you do not want to continue at the new price, you may cancel before the next billing date and the terms of Section 2 of this policy apply.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will notify you by email or by posting a notice in the Suite. The "Effective Date" at the top of this page indicates when the policy was last revised. Your continued use of any Wymzy product after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
For any questions about refunds, cancellations, or billing, contact us at: